Effective date: September 20, 2026
These Terms of Service ("Terms") govern access to and use of the Artemis Insights software ("Software") and the vendor-operated services described in Section 2 that support it, together with myartemisinsights.com (together, the "Service"), provided by Artemis Insights LLC ("we," "us," "our"). By creating an account, activating a license, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the company you represent ("Customer," "you," "your").
Artemis Insights is self-hosted business intelligence software that Customer installs and runs on infrastructure Customer chooses and controls — its own server, a cloud account Customer controls (AWS, GCP, Azure, or any other provider), or anywhere else Customer chooses to run it. It unifies payroll, shipment, financial, HR, and other business data Customer chooses to connect into a single dashboard, with automated and AI-assisted insights, CRM, team messaging, a support ticket system, and integrations with third-party business systems.
A small set of services are operated by us rather than run on Customer's own infrastructure: license activation and validation, usage-based billing relay, version/update checks, optional remote feature management, account and billing administration (including, where Customer engages us to bill it directly, contract and e-signature handling as described in Section 5), optional cross-company benchmarking, and OAuth brokering for certain third-party integrations. These are described in our Privacy Policy, which also explains what limited data each one involves.
Subject to these Terms and timely payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the Software on infrastructure Customer controls — whether that's Customer's own server, a cloud account Customer controls, or anywhere else Customer chooses — solely for Customer's own internal business purposes, for as long as Customer's subscription remains active and in good standing. This license does not permit Customer to:
We reserve all rights not expressly granted in this Section.
A brand new company's first admin login is provisioned by us, not created through self-service signup, and delivered to the admin contact Customer designates when its account is set up. Customer is responsible for keeping that contact designation accurate, for keeping login credentials confidential once received — including the initial, vendor-generated password, which we'd recommend changing after first sign-in — and for all activity under its accounts, including accounts of its own employees and contractors. Once Customer has that first admin login, its admin controls who else on Customer's team has access to the Software, what they can see within it, and can create additional logins of any kind directly within the Software, without our involvement.
Fees are as agreed between Customer and us, billed through Stripe, and may include usage-based charges reported by Customer's own install to our billing relay as described in our Privacy Policy. Fees are non-refundable except as expressly stated in these Terms or required by applicable law. We may change our pricing on reasonable advance notice; continued use after a price change takes effect constitutes acceptance of the new pricing for the following billing period. Customer is responsible for keeping its billing contact information current and for any charges validly incurred on its account. We may suspend the vendor-operated services described in Section 1 for non-payment, as described in Section 17.
Customer owns all business data it uploads to, connects through, or otherwise processes using the Software. With the limited exception described immediately below, we do not access, store, or process that data — it stays entirely on infrastructure Customer controls, as described in our Privacy Policy. Customer is solely responsible for:
The one exception: the vendor-operated account management tools described in Section 1 let us view and add billing charges (including a free-text description of what each one is for) on Customer's account, and, if Customer engages us to bill it directly, upload or generate contract and invoice documents and collect a signatory's name, email address, typed or drawn signature, and IP address to complete an e-signature request Customer or we send on Customer's behalf. This is limited to billing- and contracting-related records — it does not extend to Customer's own product data (employee records, customer records, financial records created inside the Software, or anything else Customer or its users enter into the product itself), which remains covered by the general rule above.
This general rule also covers the Prop Trading module's own optional integrations (market data, identity verification, and payout providers including Stripe Connect, Dwolla, and Coinbase) and its own broker connectivity (the MT4/5 bridge and any direct broker API connection): each one is configured by Customer with Customer's own credentials, and Customer's own instance communicates with that provider directly. We do not receive, route, or have access to any data exchanged through these connections, including trade data or the movement of funds.
The Software optionally supports connecting multiple installs into a hierarchy (Multi-Site), where one install shares a status summary or live compliance-document access with another. This mechanism is intended for a Customer's own installs — for example, separate instances a single company runs for different sites or departments. If Customer directs us to connect one of its installs to an install operated by a different Customer or third party, Customer is solely responsible for that decision and for having the legal right and business justification to share that data with the receiving party; we merely provide the connecting mechanism at Customer's direction and do not review, approve, or take responsibility for the business relationship between the parties involved.
The Software can connect to third-party platforms (including Gusto, QuickBooks, ADP, UPS, FedEx, BambooHR, and Paychex) at Customer's own choice and direction, and Claude or a locally-run model for AI features as described in Section 7. We aren't responsible for the availability, accuracy, security, or practices of those third-party services, and Customer's use of them is governed by their own terms, not these Terms.
Insights, recommendations, assistant responses, and other AI-generated output are provided to help Customer review its own data. They are not professional financial, legal, tax, or HR advice, may be inaccurate or incomplete, and Customer is responsible for independently verifying anything before acting on it. Where a feature uses a third-party AI model Customer has configured (such as Anthropic's API), that use is governed by Customer's own agreement with that provider, not by us.
Customer agrees not to:
Any feature we identify as beta, preview, or experimental is provided "as is," without warranty of any kind, may be changed or discontinued at any time without notice, and may not be covered by the same support or reliability expectations as generally available features.
We retain all right, title, and interest in the Software, including its source code, design, documentation, and the Artemis Insights name and marks. These Terms grant Customer only the limited license in Section 2 — nothing else. Customer retains all rights to its own business data and any content it creates using the Software. If Customer provides feedback or suggestions about the Software, we may use them without restriction or obligation to Customer.
Each party may receive non-public information about the other in connection with this relationship. Each party agrees to protect the other's confidential information with the same degree of care it uses for its own similar information (and no less than reasonable care), and to use it only to exercise its rights and perform its obligations under these Terms. This doesn't apply to information that's public through no fault of the receiving party, already known to it, or independently developed.
Customer will defend, indemnify, and hold us harmless from any third-party claim, liability, damage, and expense (including reasonable attorneys' fees) arising from: (a) Customer's data, including any claim that it violates a third party's rights or applicable law; (b) Customer's use of the Software in violation of these Terms; or (c) Customer's violation of any third party's rights in connection with its use of the Software.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT AI-GENERATED OUTPUT WILL BE ACCURATE, OR THAT THE SOFTWARE WILL MEET CUSTOMER'S SPECIFIC REQUIREMENTS OR SATISFY ANY PARTICULAR LEGAL OR REGULATORY OBLIGATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES CUSTOMER PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limits don't apply to: a party's indemnification obligations under Section 12; a party's breach of Section 11 (Confidentiality); either party's gross negligence or willful misconduct; Customer's payment obligations under Section 4; or any liability that cannot be limited under applicable law.
Customer represents that it is not located in, and will not use or export the Software to, any country or region subject to comprehensive U.S. trade sanctions, and is not on any U.S. government restricted- or denied-party list. Customer will comply with all applicable export control and sanctions laws, including the U.S. Export Administration Regulations, in connection with its use of the Software.
These Terms remain in effect for as long as Customer maintains an active subscription. Customer may stop using the Software and cancel its subscription at any time. We may terminate or decline to renew a subscription for a material breach of these Terms that Customer doesn't cure within a reasonable period after notice, or immediately for non-payment, suspected fraud, or a breach of Section 8 (Acceptable Use). On termination, Customer's license under Section 2 ends, and Customer should export any data it wants to retain from its own instance beforehand using the Software's own export tools — we have no ability to do this on Customer's behalf, since we don't operate Customer's instance. Sections 5, 9-14, and 19-23 survive termination.
We may suspend the vendor-operated services described in Section 1 — including license validation, the billing relay, update checks, and OAuth brokering — if Customer's account is more than a reasonable period past due, we reasonably believe Customer's use presents a security risk to our infrastructure or third parties, or we reasonably suspect a violation of Section 8. Because we don't operate Customer's own instance, suspending these services may limit certain functionality that depends on them (for example, connecting a new integration, or receiving vendor-managed feature updates) but does not itself delete Customer's own data or disable Customer's instance directly. We'll give Customer reasonable notice before suspending for non-payment, except where we reasonably believe immediate suspension is necessary.
Neither party is liable for a failure or delay in performance (other than a payment obligation) caused by circumstances beyond its reasonable control, including natural disaster, war, act of terrorism, labor dispute, internet or utility failure, or governmental action.
Customer may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets. Subject to this, these Terms bind and benefit each party's permitted successors and assigns.
Most concerns can be resolved by contacting us directly first, and we ask that you do that before pursuing a formal claim. If a dispute isn't resolved that way, it will be finally settled by binding arbitration administered by [arbitration provider, e.g. the American Arbitration Association] under its rules then in effect, conducted in [venue], in English, before a single arbitrator. Each party will bear its own attorneys' fees unless the arbitrator awards them to the prevailing party as permitted by applicable law.
Both parties waive any right to a jury trial or to participate in a class, consolidated, or representative action. Either party may instead bring an individual claim in small claims court where it qualifies, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information pending arbitration.
These Terms are governed by the laws of Tennessee, without regard to conflict-of-law principles. Subject to Section 20, the state and federal courts located in Tennessee have exclusive jurisdiction over any dispute not subject to arbitration, and each party consents to venue there.
We may send Customer notices under these Terms to the email address on Customer's account or license, or through a notice within the Software or release-admin.html. Customer may send us formal legal notices at Artemis Insights LLC, 4128 Fort Henry Dr Ste D #116, Kingsport, TN 37663.
These Terms, together with our Privacy Policy and any order or license agreement referencing them, are the entire agreement between the parties regarding the Service and supersede any prior agreement on the same subject. If any provision is found unenforceable, the rest remains in effect and the unenforceable provision will be interpreted to best achieve its original intent. A party's failure to enforce a provision isn't a waiver of it. The parties are independent contractors; nothing here creates a partnership, joint venture, or agency relationship. Section headings are for convenience only.
We may update these Terms from time to time. If we make a material change, we'll update the effective date above and, for significant changes, notify account admins directly. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms; if Customer doesn't agree, its remedy is to stop using the Service and cancel its subscription.
Questions about these Terms: reach us through our contact page.